FAQs

Frequently Asked Questions

Where do you ship?

We currently ship to addresses in the United States only.

How much is shipping?

Standard shipping is free on all U.S. orders.

How long will my order take?

Orders are processed within 1–3 business days and usually arrive within 5–10 business days after shipping. You'll get a tracking number by email when your order ships.

How do I track my order?

Use the tracking link in your shipping confirmation email. Can't find it? Email support@pickshop.us with your order number and we'll send it.

Can I return an item?

Unopened, unused items can be returned within 30 days of delivery. Damaged, defective or wrong items are replaced or refunded at no cost. Opened skincare can't be returned for hygiene reasons unless it arrived damaged. See our Refund Policy for details.

Are your products safe for sensitive skin?

Our products are for cosmetic use. Always check the ingredient list, patch test before first use and stop using if irritation occurs. If you have a skin condition or are pregnant, check with your healthcare provider first.

How do I contact you?

Email support@pickshop.us or call +1 470-667-3333. We reply within 1–2 business days.