Refund policy

Refund & Return Policy

We want you to love your PICK SHOP purchase. If something isn't right, here's how we can help.

Damaged, defective or wrong item: If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery at support@pickshop.us with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

Unopened items: You may return unopened, unused items in their original packaging within 30 days of delivery. Contact us first for return instructions. Return shipping is the customer's responsibility unless the item was damaged, defective or incorrect.

Opened skincare: For health and hygiene reasons, opened or used skincare products cannot be returned unless they arrived damaged or defective.

Refunds: Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days.

Questions: Email support@pickshop.us or call +1 470-667-3333.